Privacy Policy

1. Information We Collect

We collect personal information in the following ways:

• Order Information: When you place an order, we collect your name, phone number and delivery address.
• Contact Form: If you submit a contact form, we collect your name, email address and message content.
• Automatic Collection: When you browse our site, we automatically collect certain technical information including IP address, browser type, pages visited and time spent on site through analytics services.
• Cookies: We use cookies to enhance your experience and track user consent preferences.

2. How We Use Your Information

We use your personal information for:

• Processing and fulfilling your order
• Confirming your order by phone
• Arranging delivery to your address
• Responding to your inquiries
• Improving our website and service
• Complying with legal obligations

3. Legal Basis for Processing (GDPR & Privacy Act)

We process your personal information based on:

• Contractual Necessity: Information needed to process your order and arrange delivery.
• Legal Obligation: Information required for tax and record-keeping purposes.
• Legitimate Interest: Improving our service, fraud prevention and security.
• Consent: Marketing communications and non-essential analytics (via Consent Mode v2).

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Delivery Partners: Your delivery address and phone number are shared with our courier for shipment purposes.
• Payment Processors: If you pay by card to the courier, payment information is handled by the courier directly (not through us).
• Legal Requirements: We may disclose information if required by law or government request.

5. Data Security & Protection

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. However, no online transmission is completely secure. While we strive to use industry-standard security, we cannot guarantee absolute security of all data.

6. Your Rights & Requests

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or outdated information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Portability: Receive your personal information in a structured, commonly used format.
• Objection: Object to certain uses of your information.
• Withdraw Consent: Withdraw consent to marketing communications at any time.

To exercise these rights, contact us at info@anklesplantvital.world or call +61 2 8047 3261.

7. Children & Minors

Our services are not directed to children under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

8. International Data Transfers

We operate within Australia. Personal information is stored and processed in Australia and is not routinely transferred internationally. If international transfer becomes necessary, we will ensure appropriate safeguards are in place.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Order information is typically retained for 7 years for tax and regulatory purposes. Contact form inquiries are retained for 12 months. You may request deletion earlier by contacting us.

10. Third-Party Services

Our website may use the following third-party services:

• Google Analytics: Measures website traffic and user behaviour (anonymised).
• Google Ads Conversion Tracking: Tracks orders to measure advertising effectiveness (via Consent Mode v2).
• Google Maps: Displays our business location (embedded on contact page).

These services have their own privacy policies. We recommend reviewing their terms.

11. Cookies & Tracking

We use cookies to:

• Essential Cookies: Enable site functionality and security (always on).
• Analytics Cookies: Understand how visitors use our site (requires consent).
• Marketing Cookies: Track conversions and personalise ads (requires consent).

You can manage cookie preferences using our cookie settings banner.

12. Policy Changes

We may update this privacy policy periodically. Significant changes will be notified on our website. Your continued use of the site implies acceptance of any changes.

13. Contact & Complaints

If you have privacy concerns or wish to exercise your rights, contact us:

• Email: info@anklesplantvital.world
• Phone: +61 2 8047 3261
• Mail: Level 3, 67 Castle Street, Sydney NSW 2000, Australia

If you believe we have mishandled your personal information, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.